Terms & Conditions

TERMS & CONDITIONS

From hereinafter THEDJWAREHOUSE (.co.uk) shall be known as 'We'.

1. General

• Goods are not supplied on a trial basis.

• Unless we are specifically asked about requirements or compatibility, we shall assume the customer is aware of what these are.

• All illustrations and product descriptions featured in our advertisements, web site or brochures are correct at the time of going to press or web pages going ‘live'. Any changes to the products will be mentioned on the website or at the time of ordering by mail order.


2. Pricing

• All prices are quoted are inclusive of VAT unless otherwise stated.

• Prices and promotional offers are subject to change without notice. All are subject to availability.

• All products (inc. special offers, upgrades, promotions and free gifts) are subject to availability.


3. Payment

• Access, Mastercard, Visa, Switch, Solo, Delta cards are accepted without surcharge, however we reserve the right to delivery only to the card holders billing address or any other address acceptable to the card issuer.

• Your credit/debit card will be charged at the time of order in order to secure the goods.

• Personal or business cheques are welcome but will need to be cleared before the goods are shipped. This takes up to 7 working days from when we receive the cheque. Bankers drafts and building society drafts are acceptable as well as postal orders. These will be cleared immediately. You may also transfer funds (or pay by cash) directly into our bank account, in which case goods will be shipped as soon as funds have cleared. Please speak to a sales representative to obtain details and procedures.

• Personal or business cheques may be express cleared for a nominal fee of £15.

• No property or title of the goods shall pass from dj finance to the customer until payment has been received in full. The customer is responsible for the goods from the time of delivery and liability to insure the goods then rests with the customer.


4. Shipping

• If we have to part ship an order, due to temporary stock shortage, subsequent part shipments will not carry a delivery charge. We will always try to let you know if an item is out of stock at the time when you place your order. If, however, you order new release items, we shall hold the order until all items are in stock unless you agree to pay an additional shipping charge.

• All shipments in transit from  thedjwarehouse are covered by carrier's insurance.

• The Customer's signature will be required at the time of receipt and goods cannot be left without such a signature.

• Claims for non delivery, missing items or damage to good in transit must be made as soon as possible.

• ‘Dead on arrival': Goods found to be faulty from new can be returned for replacement or refund. The customer must notify  DJ Finance as soon as possible.

• Failed delivery due to customer (i.e. customer not present or refused goods) which are returned to  DJ Finance are subject to a £15 charge for return. If the same goods are requested to be re-delivered, a minimum of £5 re-delivery charge will apply.

• Acceptable orders which have been placed and cleared by 3pm weekdays will be shipped that day for expected delivery in Mainland UK during the next working day, (barring systems failure etc.). If an order has not cleared in time,  DJ Finance will contact the customer to inform them of any delay.

• Delivery charges are for Mainland UK only, extra carriage will be charged for deliveries to Northern Ireland, Isle of Wight, Channel Islands, Isle of Man, Highlands of Scotland.

• Heavy single items over 20 kg eg speakers, bassbins, heavy stands etc will incur extra carriage charges. Any single item over 30 kgs are subject to £50 carriage per item over 30kg. If you would like to know extra charges call 02380 784500.

• Sefour and Zomo stands require an additional carriage charge starting from £15.00 depending on which stand due to size and weight and Zomo stands are shipped from Germany.

*  thedjwarehouse defines ‘cleared orders' as orders that have cleared funds and security checks.

* Paypal orders can only go to the registered address not third party addresses.


5. Warranty

• All products are covered by the manufacturer's warranty.

• ‘Dead on arrival': Goods found to be faulty from new can be returned for replacement or refund. The customer must notify  DJ Finance as soon as possible.


6. Consumer Rights Act 2015

The following terms apply to mail order consumers as defined in the Consumer rights act.

• The consumer shall, subject to the terms set out in this Clause, have the right to cancel a Contract within 14 days the date of delivery of the Goods by the Company to the consumer provided that he/she gives written notice of such cancellation and returns the goods within 14 days from date of delivery. 

a/ If a consumer exercises his/her right to cancel a Contract,  thedjwarehouse shall, in accordance with the Regulations, reimburse any payment made by the consumer within 30 days from the day on which he/she gave such notice of cancellations, provided that the consumer shall not be entitled to a prepayment in the event that:

a1/ He/she does not take reasonable care of the Goods either prior to cancellation of the Contract or, following cancellation, while the Goods remain in the possession of the consumer. For the purposes of this sub-clause A1, a consumer shall be deemed not to have taken reasonable care of the Goods if such Goods are not kept packed in their original box, with all accessories, manuals and cables and the internal or external packaging is defaced or damaged in any way; or has been used

a2/ The Goods are marked, damaged or not in the same condition in which they are sold.

• The consumer is responsible for the cost of returning any unwanted items, 

Goods that cant be returned under distance selling regulations are 

There are some goods you cant return if you simply change your mind, including

CDs, DVDs, or goods with software if you have either broken the seal if it has one or used the software, eg controllers, Production software or DAW, Turntables that have been used.

Perishable and other items that deteriorate rapidly such as flowers or presonalised goods

Tickets for concerts, plays etc

Underwear and earrings

Equipment purchased by a business eg Sole trader, Limited Company, Church, Schools, Colleges etc or  used for a business. Is a  business to business and  is excluded from distance selling regulations, eg Nightclubs, bars, mobile DJs,  in bars, pubs, restauraunts and private parties, businesses etc etc

If the goods are not returned in the same condition as sold we reserve the right to charge a handling fee of 10% or decline the return 

Refunds

The DJ Warehouse want you to be happy with any purchase that you make from us. If you are at all unhappy with any item bought from us then you are welcome to return it to us for a full refund. Please see terms & conditions below.

When you have placed an order on our website and have received a confirmation email from us, this only indicates that we have received your order. It does not mean that a contract exists between us until such time as your card has been charged and a receipt/invoice has been processed. This term is to protect us in the event of a pricing error being made, we are unable to supply a certain item, or any other unforeseen error that we are unaware of until brought to our attention. In any case we will always endeavour to contact you and advise that an error has been made and try to come to an acceptable arrangement.

Occasionally we may require additional proof from you to confirm or validate credit/debit card details etc. These may be in the form of faxed or emailed documentation or via our merchant services name/address checking service (which can involve a small charge). We reserve the right to cancel a contract if any information given proves insufficient or incorrect. We also reserve the right to only deliver goods to the card holders billing address, or other address confirmed by the card issuers as being linked to the card that is used for payment. Payment can be made using more than one card, but any additional cards must be registered to the same billing address.

We do not supply goods on a trial basis. Prices quoted will always include VAT unless stated/notified otherwise. Prices & Special Offers are subject to change without prior notice. All products are subject to availability.

We always try our best to keep stock of all items offered for sale, however we cannot guarantee this to always be the case. If we cannot supply an order in one shipment then we will always notify you of this first, then send all subsequent shipments carriage free, with the exception of new items which may incur an additional shipping charge unless we hold the order until all items are in stock.

Visa, Mastercard, Switch, Solo, Maestro, Delta cards all accepted without surcharge.

Personal or business cheques can be used for payment but will need to clear before any goods can be released, this can take up to 10 working days. Bank or Building Society draft cheques and Postal Orders are acceptable and usually clear instantly. You may also transfer funds by Bank Transfer or by paying cash directly into our bank, details of which are shown on the checkout pages of our website, or we can advise you of the details and procedure by phone or email. Goods will be released as soon as we have confirmation that the funds have cleared.

All goods will remain the property of The DJ Warehouse until payment has been made in full. The customer will be responsible for such goods from the time of delivery and will be liable to insure the goods from then onwards.

All products carry a 1-year return to base manufacturers warranty unless specified otherwise. A 3-year extended warranty (1st year + 2 additional years) is available on certain products, details of which are shown in the "Warranty" heading at the bottom of our home page.

All goods in transit from Thedjshop are covered by carriers insurance, a signature is required at the point of delivery and goods cannot be left without this signature.

Claims for damage, missing items or non delivery must be made to us as soon as possible. Any goods found to be faulty from new can be returned for refund or replacement.

Any failed deliveries that are returned to us due to "Customer Not Present", or "Goods Refused" will incur a minimum £15 charge for re-delivery.

Any orders placed with us and cleared by 4pm on any weekday will be shipped the same day for Next Working Day delivery (with the exception of any carrier restrictions such as offshore/extended areas or system failures beyond our control etc). Any orders not cleared by this time will be despatched the following working day unless we contact you and advise otherwise.

We define "Cleared Orders" as orders that have cleared funds and that have passed any relevant security checks.

All product illustrations and descriptions displayed in any of our advertisements are correct at the time of going to press or going live on our website. Any changes we are aware of will be mentioned on our website or at the time of ordering.

The following terms apply to mail order customers as defined in the Consumer Protection (Distance Selling) Regulations 2000 ("Regulations").

Your Right Of Cancellation

1. You have the right to cancel any contract with us from the date the order is placed and up to 14 days from  the day delivery has been made. Goods that have been made to order or to a chosen specification or cd's, dvd's, software, controllers  etc that have been opened/unsealed cannot be returned under the 14 day "Cooling Off Period".

2. To exercise your right to cancel a contract you must return the goods to us within 14 days unused and in the same condition as sent.

3. Once you have notified us that you wish to cancel the contract you must return the goods to us at The Dj Shop, 11 -13 church street, Shirley, Southampton SO15 5LG

4. Carriage will not be refunded and if free delivery was chosen £9.95 will be charged for the original delivery.

5. You must either return the goods at your own expense. Please see our Returns T&C's for details.

6. Once you have notified us that you are cancelling the contract we will refund or re-credit you  within 30 days, for any sum that has been paid by you for the goods excluding any extra charges incurred by us at your request, such as Express Delivery Etc.

7. You have a duty of care under these terms to take good care of the goods so that they may be sold again as new. We will claim from you for any resulting loss in value for goods not kept in such a condition that they may be sold again as new.

8. The consumer is responsible for the cost of returning any unwanted items. 

Equipment purchased by a business eg Sole trader, Limited Company or  used for a business. Is a  business to business and  is excluded from distance selling regulations, eg Nightclubs, bars, mobile DJs,  in bars, pubs, restauraunts and private parties, businesses etc etc

Refunds will be done within 30 days from cancelation for goods not yet delivered or 30 days from date  goods have been returned and section a1 and a2 has been followed. If the goods have not been returned refund will not be processed until after the goods have been returned in accordance with clause a1 and a2

9. Damaged or faulty goods can be returned up to 30 Days from point of sale for a full cash refund, replacement or repair. Whichever is the best solution for you.

By placing your order you are agreeing to our terms, conditions and refunds policy

x